Report issues and faults on the highways and streets, via a new mobile app

A new Council mobile application (app) was launched on 17 March, making it easier and quicker for residents, staff and yourselves to report issues and faults on the highways and streets across our borough.

Over the past months, the Council along with Qwest Services has been developing the new app that will replace the current Smyle app.

As well as providing a quick and easy way to report issues and faults across the highways, streets and green spaces of our borough whilst on the move, it also provides links to other Council service areas such as waste and council tax.

You can log a report in four simple steps.

  1. Pinpoint the location on the map
  2. Take a photo of the fault
  3. Select a category and provide more information
  4. Submit

An additional benefit is that the new app fully links to our key systems in highways and street care. Therefore, all reports go direct to the appropriate services as soon as they are logged and can be categorised and dealt with in line with agreed timescales. Through the app’s new status checker and notification capability there is also a simple way to check where reports are up to. 

This new and efficient way of notifying the Council of any repairs and maintenance required will also remove the need to report problems via social media.

This is the first phase development of the app and we will be looking to build in new additions in the future.

For a short period of time, we will be running both the new app and Smyle to enable us to evaluate the success of the new mobile app before switching Smyle off.

You can download the app from either the Apple or android app store from 17 March. To find the app simply search for Cheshire West and Chester on your app store.